What I sent to Yahoo tonight about their email "upgrade"

Bottom line: I hate the new interface.
1. Contacts below the custom folders, means I have to collapse my folders to see my contacts when logged into messenger, and I am on the messenger web client all day at the office
2. No custom status in web client for messenger means that I can't tell people at work where I am when they might go looking for me - VERY frustrating for everyone involved.
3. "Choose your favorite way to communicate"? WTF does *that* mean?! I'm going to start with email, b/c it's a damn email program. When I want to send and IM, I'll go to my contacts list... buried wherever the hell you've moved it most recently.
4. The preview pane is not as easily manipulated as it was in the most recent version, where it was easier to switch btw preview and tabbed viewing of the message
5. The keyboard shortcuts do not consistently work. At least half the time I start typing an IM, the mail app starts executing the keyboard commands instead of typing the message

These are not frivolous complaints, nor are they the whinings of some luddite. I work in IT as a business analyst, and design interfaces and user paths through systems for a living. These changes - foisted on me with no consultation - are seriously detrimental to the way I work. If Yahoo can't accommodate my business needs, I'll go look into MSN or GMail as options.

I've been with Yahoo a loooooong time - most of it as a paying customer shelling out $10-12/month for my mail/web hosting services. I've already asked to switch back once, and was switched. Now, I've been forced to change to a substandard product a second time. If I am forced to use something I don't want, I will stop paying for it and find a different way to get my work done, from a provider who values me as a customer and does things *for* me, not *to* me.

I know you don't want to have to respond to everyone's individual issues. Fine. Just fix mine without ever bothering to email me, and I'll be happy. But don't muck with my email again, or some other service will gain the customer you will lose. And given your recent company trends in performance, you really can't afford to lose too many of us.